For Our Guests

Great Customer Service and Rates
Whether you want to stay in the heart of a city or in one of the unique neighborhoods, we, NamaaStay.com, guarantee you the best available rates and customer satisfaction. Although we do not assume any liability, we personally interact with all our hosts and locals and verify the accuracy of their posting. This is a unique feature that we offer and how we go above and beyond for our customers. This interpersonal relationship helps us resolve any conflict and allows you to have a better peace of mind.

Fees & Cancellation
Guests pay the entire amount at the time of booking. 10% of the total booking amount is non-refundable and is retained by NamaaStay.com to maintain our site and offer you the best in customer service. A guest may cancel a booking within the next 3 days and receive a refund of 90% of their booking amount. If there is a cancellation, after the 3 day period, the guest will be re-funded 50% of their booking amount. If a cancellation is made within 24 hours of check-in time, no refunds are issued. For further details, please check our Terms & Conditions.

Secure Booking
The NamaaStay.com reservation system is secure and your credit card and personal information are encrypted. We work to high standards to guarantee your privacy. For further details, please check our Policies.